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FAQ

Got questions?

Everything you need to know about ordering, pricing, and working with Boss Stitch.

Custom Hats
Embroidered Shirts
Hoodies & Jackets
Bulk Orders Welcome
Broken Arrow, OK
Richardson Authorized Dealer
Fast Turnaround
Custom Hats
Embroidered Shirts
Hoodies & Jackets
Bulk Orders Welcome
Richardson Authorized Dealer
Fast Turnaround
What's your minimum order quantity?

We don't have a strict minimum — we can do single pieces for special occasions. However, pricing per unit becomes much more competitive at higher quantities (12+, 24+, 48+). Ask us for a quote and we'll find what works for your budget.

What file formats do you accept for logos?

We prefer vector files: AI, EPS, SVG, or PDF. These give us the cleanest results. We also accept PNG and JPG — high-resolution files (300 DPI or higher) work best. If you only have a low-res image, reach out and we'll take a look.

What is digitizing and do I need it?

Digitizing is converting your logo into a stitch file that the embroidery machine can read. Every new logo requires a one-time digitizing fee. Once done, we keep it on file for all future orders — so you only pay once.

How long does turnaround take?

Most small to mid-size orders are completed in around 2 weeks. Larger bulk orders may take longer depending on order size, garment availability, and current production schedule.

Rush orders are available — contact us and we'll do our best to accommodate. Same-day appointments may be possible for urgent needs.

Do I get to see a proof before you start?

Absolutely. We send a digital proof of your design before any stitching begins. We won't start production until you've approved it — ensuring placement, sizing, and colors are exactly right.

What items can you embroider?

We embroider hats, shirts, hoodies, jackets, polos, beanies, bags, towels, patches, and more. We're an authorized Richardson dealer and carry Gildan, Bella+Canvas, Next Level, Columbia, Under Armour, Carhartt, and many others.

Can you match specific thread colors?

Yes! We work with a wide range of Madeira thread colors and can match most brand colors. Share your Pantone code or brand guidelines and we'll do our best to match.

How do I care for embroidered items?

Turn garments inside out before washing. Use cold water on a gentle cycle. Avoid bleach. Tumble dry low or air dry. Avoid ironing directly over embroidery. Following these steps keeps your embroidery looking sharp for years.

Do you offer bulk or wholesale pricing?

Yes — we work with businesses, sports teams, organizations, and promotional companies of all sizes. Larger orders receive better per-unit pricing. For repeat business clients, we offer dedicated account pricing. Contact us to discuss your needs.

Where are you located?

We're at 411 N. Main St, Broken Arrow, OK. We operate on a flexible, by-appointment schedule — reach out through our contact form or call (539) 888-2768 to set up a time.

Still have questions?

We're happy to help. Reach out directly and Jesse will get back to you quickly.

Get a Quote Call (539) 888-2768